Document every NC (for example with pictures, “Ordre de Service” (OS)) at least on a monthly basis.

Tracking NCs will help monitor the contract and settle possible disputes.

Inform the contractor about the Non-conformities via an “Ordre de Service” (OS) - requesting management of non-conformities in accordance with the contractual documents (contract, technical specification, evaluation questionnaire, Quality Assurance Plan etc.) - (See section “Correspondence” for further details), with procurement service in copy if related to commercial or contractual issues.

Apply penalties as the case may be.

Penalties should be used as an incentive for the contractor to perform services in accordance with the contract.

Take remedial measures / corrective actions.

Check the result and efficiency of remedial measures / corrective actions.