RACI Matrix

Description Tech. Officer Contractor

Use Service Order / Ordre de Services (OS) for every communication concerning contractual obligations, defining clearly CERN’s instructions, inventories, identified non-conformities, requested deadlines etc. 

Keep all records in writing. Document non-conformities via a NC registry. This will help settle future dispute.

The technical officer may decide to use Work Orders through Infor EAM to manage correspondence with the contractor.

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Countersign the OS and submit the document, including answers as requested to the technical officer within within the deadline for answer requested in the OS.

The OS should include a provision such as: “You are kindly requested to return to CERN a signed copy of the present Service Order within five working days of its reception. Without any response from you within this deadline, the Service Order will be considered accepted.” Beware, a confirmation in writing shall be requested for any matters related to Safety.

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