Perform the work, deliver the service according to the deadlines and content agreed.

For some contracts, it is important to set a maximum number of hours for each service to avoid low efficiency and/or overcharging from the contractor.

Check the work performed. Validate it or submit comments, as appropriate.

It is sometimes impossible to verify all the services performed. In such case, the technical officer shall perform sample verifications. 

Analyse users’ complaints, as the case may be.

Treat users’ complaints, as the case may be.

In case of time-spent remuneration, declare the number of hours / days performed during the month.

It is important to ask the contractor to set up a system providing visibility on the number of hours performed, in order to avoid any risk of double invoicing.

Validation of number of hours of work performed by the contractor, authorizing the invoice to be issued.

Use of JMT:

Job Management Application (JMT) is a web based tool used to manage jobs of various natures: CERN internal jobs between departments/groups or jobs outsourced to contractors. The application is mainly addressed to the services/contracts managing many jobs at a time. It helps to follow the job evolution: creation, estimation of the costs, execution, invoicing and electronic transfer of the data to the Finance applications. Estimations are made easy with flexible definitions of activities (with predefined prices lists in EUR or CHF) and, optionally, automatic adds-on referred as a percentage of the overall costs to cover additional expenses. The estimation is validated by an EDH approval process after which the commitment transaction is directly transferred to accounting systems (QUALIAC). Similarly, the invoicing of the job generates a payment.

Follow up Key Performance Indicators (KPIs), as defined in the contract.

Refer to section “Quality assurance and control” below for further details on KPIs.