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Before Contract Start
Organize contract follow-up
Kick-off meeting
Prepare the kick-off meeting
Hold the kick-off meeting
Draft the minutes of kick-off meeting
Implementation phase
Prevention plan
Joint inspection visit
Implementation progress meetings
Registration and access of the contractor's personnel
Registration
Access to CERN's buildings
Distribution of CERN property
Contract execution
Contract start (T0 + ~6months)
Follow-up meetings
Operational progress meetings
Contract follow-up meetings
Technical follow-up
Performance of services
Small work contracts
Maintenance contracts
Preventive maintenance
Corrective maintenance
Service contracts remunerated on a lump sum basis or time-spent basis
Quality assurance and control
KPIs/SLA follow-up
Management of non-conformities ("NC")
Correspondence
Administrative follow-up
Registration and access authorizations
Approval of a subcontractor
Work outside normal working hours
Safety coordination
Periodical follow-up
Update of prevention plan
Declaration of accidents
Joint inspection visits / Visites d’inspection commune – Work contracts only
Financial follow-up
Budget request
Financial commitments (via EDH or JMT)
Financial commitments (via GESMAR – mainly for EN/EL or EN/CV contracts)
Finance committee authorization
Review of invoices
Day-to-day issue settlement
Quotation price exceeds contractual prices
Proposed revision of contractual prices
Services not compliant with contractual requirements
Invoiced price exceeds contractual prices
Proposed deviation from a provision of the contract
Use of CERN’s logo, publication with reference to CERN activities by the contractor
Dispute settlement
Amendments
Contract extension
Change of contract terms
End of the contract
Termination of the contract
Expiry of the contract
Behaviour tips
RACI Matrix
Management of Service Contracts
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